Legal notices | Hotel Belle-Vue Marseille

LEGAL NOTICE

Site Editor

Company name : BELLEVUE, limited liability company (SARL)
Trade name and business name : HOTEL BELLE-VUE OLD PORT
Share capital : 7 euros
Head office 34 Quai du Port – 13002 Marseille, France
Registration RCS Marseille 503 591 489 – SIRET 503 591 489 00011 – APE Code 5510Z (Hotels and similar accommodation)
Intra-community VAT number : FR61 503 591 489
telephone : 04 96 17 05 40
Email : info@hotelbellevuemarseille.com
Publishing Director Yonna ETIENNE, manager
Ranking 3-star tourist hotel

For ease of reading, the company BELLEVUE is referred to throughout this document as "SARL HOTEL BELLEVUE".

Website Hosting

The website hotelbellevuemarseille.com is hosted by: o2switch , a French simplified joint-stock company (SAS) with a capital of €100, located at Chemin des Pardiaux – 63000 Clermont-Ferrand, France. Telephone: +000 04 44 44 60 40. Registered in Clermont-Ferrand under number 510 909 807. The servers are located in France.

Purpose of this document

This document includes the website's legal notices, the general terms and conditions applicable to reservations, the personal data protection policy (article 3) and information relating to cookies (article 3.7).

1. INTRODUCTION

The purpose of this document is to govern the GENERAL CONDITIONS OF PURCHASE of the pre-reservation and online reservation services of SARL HOTEL BELLEVUE, 34 quai du port, 13002 Marseille Vieux-Port, whose telephone number is 0496170540. The terms “You” and “User” are used in this document to refer to any person or entity who, for whatever reason, consults the hotelbellevuemarseille.com website.

THE USE OF THESE SERVICES IMPLIES FULL AND UNRESERVED ACCEPTANCE, AND VALIDATION OF ALL THE GENERAL CONDITIONS, IN THEIR MOST RECENT VERSION, AND WHICH ARE CONSIDERED AS AUTOMATICALLY INTEGRATED INTO THE CONTRACT CONCLUDED WITH SARL HOTEL BELLEVUE, WITHOUT THEIR TRANSCRIPTION WRITTEN IN IT IS NECESSARY.

2. USE OF PRE-RESERVATION AND ONLINE RESERVATION SERVICES

2.1. Pre-booking services

The online pre-booking services are purely informative and are intended solely to provide the user with the opportunity to check the availability of a room in the hotel. Before confirming their reservation, the user is aware of the existence of certain restrictions that are applicable in the hotel regarding certain services that may not be available during their stay or regarding the restricted use of certain spaces of the hotel. These restrictions are due to the current situation due to Covid-19 and the appropriate limitations required. The user was already aware of their existence.

THE USER WILL RECEIVE AN EMAIL CONFIRMING THE PROCESSING OF THEIR RESERVATION. THIS WILL ONLY BECOME CONTRACTUAL AFTER ACCEPTANCE BY SARL HOTEL BELLEVUE OF THE RESERVATION BY EMAIL AND THE CONSEQUENT PAYMENT OF THIS RESERVATION BY THE USER. The user must check the reservation confirmation and inform SARL HOTEL BELLEVUE immediately of any error in writing.

2.2. Online booking services

has. The purpose of the online reservation services is to reserve rooms in SARL HOTEL BELLEVUE. THE USE OF THESE SERVICES IMPLIES FULL AND UNRESERVED ACCEPTANCE AS WELL AS THE VALIDITY OF ALL THE GENERAL CONDITIONS, ACCORDING TO THEIR LATEST UPDATED VERSION, CONSIDERED AS AUTOMATICALLY INTEGRATED INTO THE CONTRACT CONCLUDED WITH SARL HOTEL BELLEVUE, WITHOUT THEIR WRITTEN TRANSCRIPTION IN THIS IS NOT NECESSARY.

b. Procurement procedure: When using the service, the user will receive a confirmation email indicating that their order is being confirmed. If you are a customer, once the reservation has been paid, you will receive an e-mail confirming your reservation, which will serve as proof of your reservation. The name on the credit card used to book must match the guest staying at the property. The credit card used to book will be requested upon arrival to verify the accuracy of the information provided. The credit card holder must be present at this time.

vs. Guarantee: The reservation is confirmed and guaranteed within 24 hours if you use your credit card. In the event of no-show without notice, the stay will be charged (VAT and charges included).

d. Termination of the contract or cancellation of the reservation: The credit card is only a means of guarantee. Cancellation of the reservation by the user will not incur fees for prior cancellation, provided that this has been made before the deadline indicated for each country on the day of arrival. Once this deadline has passed, SARL HOTEL BELLEVUE will charge cancellation fees as compensation, which will correspond to the price of the stay (VAT and charges included).

This clause does not apply to reservations made at special rates. In this case, the respective conditions established for this purpose will apply. HOTEL CANCELLATION FEES No fees will be charged to your credit card if the cancellation is made more than 72 hours before the date of arrival at the hotel. If cancellation is made within 72 hours of arrival, 100% of the total cost of the reservation will be charged to your credit card. In the event of a customer's no-show without notice, 100% of the total cost of the reservation will be charged.

These clauses do not apply to reservations made at special rates. In this case, the respective conditions established for this purpose will apply.

f. Price per room per night
The prices are only valid in writing and for the period indicated. SARL HOTEL BELLEVUE reserves the right to modify these prices without notice for valid reasons.

The rates relating to the reservation are indicated during the reservation process. VAT will be applied to these prices without prejudice to local taxes also applicable in accordance with local regulations in force. These local taxes must be paid directly to the hotel.

g. Prices indicated at the time of booking include VAT (or equivalent tax) at the rate in force at that time.

In the event of a change in the tax rate between the reservation date and the date of provision of services, thus resulting in a discrepancy, the tax rate applied to the final price, according to the tax regulations in force, will be the rate applicable at the time of the provision of services or a cumulative tax, even if this results in an increase in the final price communicated to the customer when booking.

2.3. The user agrees to use the services in accordance with the law, moral standards, good customs, and public order, as well as with the provisions stipulated in these General Terms and Conditions and/or Purchase Conditions. Therefore, the user agrees not to use the services for any unlawful purpose or effect, or in any way contrary to the provisions established by the General Terms and Conditions and/or Purchase Conditions, that is detrimental to the rights and interests of third parties, or that could in any way harm SARL HOTEL BELLEVUE, its services, or its image.

2.4 SARL HOTEL BELLEVUE may, for the sake of greater flexibility and for the benefit of its users, unilaterally modify, at any time and without prior notice, the services provided, the technical or operational conditions, or the terms of use of the services. Similarly, in order to improve the service and establish optimal quality levels, the ultimate objective of SARL HOTEL BELLEVUE, users may suggest changes they deem useful by contacting the website administrators at the following email address: info@hotelbellevuemarseille.com

2.5 No Right of Withdrawal : In accordance with Article L.221-28 12° of the French Consumer Code, the fourteen-day right of withdrawal does not apply to accommodation services provided on a specific date or during a specific period . By booking a room, the user expressly acknowledges that they do not have a right of withdrawal: only the cancellation conditions stipulated in Article 2.2 of this document apply.

3. PROTECTION OF PERSONAL DATA (GDPR)

This section constitutes the Privacy Policy of the hotel Belle-VueThis policy describes how SARL HOTEL BELLEVUE collects, uses, stores, and protects your personal data, in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and French Law No. 78-17 of 6 January 1978, as amended, known as the "Data Protection Act". It applies to the website hotelbellevuemarseille.com, the booking and pre-booking process, and your stay at the hotel.

Last updated: September 19, 2026.

3.1 Who is the data controller?

The data controller is:

SARL HOTEL BELLEVUE - Hotel Belle-Vue
34 Quai du Port – 13002 Marseille, France
Phone: 04 96 17 05 40
Data protection contact: info@hotelbellevuemarseille.com (subject: "Data Protection")

Given its size and the nature of its activities, the establishment is not required to appoint a Data Protection Officer (DPO). Any request concerning your data is handled by the hotel management at the address above.

3.2 What data do we collect?

Depending on your interaction with us, we may process the following categories of data:

Identification data : title, surname, first name, date of birth and nationality (where required by regulations), postal address.
Contact information : email address, phone number.
Booking and stay details : arrival and departure dates, room type and number, number of people, services booked, special requests, stay preferences, stay history.
Payment data : credit card data used as a guarantee or for payment, processed by our payment provider and our booking engine. The hotel does not store your full bank card number beyond what is necessary to guarantee the reservation and to pay for the stay.
Billing data : amounts, payment methods, invoices, accounting data.
Navigation data IP address, cookie identifiers, pages viewed, date and time of connection, browser and device type, referring site.
Contact and review information : content of messages sent via the contact form, by email, by WhatsApp or via review platforms.
CCTV images : see article 3.8 below.
Application data CV, cover letter and information submitted as part of an application for our job offers.

Data may be collected directly from you (booking form, contact form, newsletter subscription, arrival form, telephone or electronic exchanges) or indirectly , from online travel agencies and distribution partners through which you booked (Booking.com, Expedia, travel agencies, tour operators, corporate headquarters).

Fields marked as mandatory on our forms are necessary for providing the service; otherwise, the reservation or request cannot be processed. Other fields are optional.

If you provide us with data concerning third parties (accompanying persons, colleagues, family members), you declare that you have informed them of the content of this policy and have, where applicable, their agreement.

3.3 Why do we process your data, on what legal basis and for how long?

Management of pre-bookings, bookings and stays (availability, confirmation, reception, services, special requests) — Legal basis: performance of the contract or of pre-contractual measures taken at your request. Retention: during the contractual relationship, then 3 years from the last contact for customer relationship management.
Payment, invoicing and accounting Legal basis: performance of the contract and legal obligation. Retention: 10 years from the end of the financial year for accounting documents (Article L.123-22 of the Commercial Code).
Dispute resolution, claims and debt collection Legal basis: the hotel's legitimate interest in asserting its rights. Storage: until the expiry of the applicable limitation periods.
Response to your requests via the contact form, email, phone or WhatsApp — Legal basis: legitimate interest in responding to requests addressed to us. Storage: 3 years from the last contact.
Sending newsletters and promotional offers Legal basis: your consent, or legitimate interest when it comes to similar products and services offered to our own customers (Article L.34-5 of the Postal and Electronic Communications Code). Retention: until you withdraw your consent or unsubscribe, and for a maximum of 3 years from your last contact.
Customer satisfaction surveys and reviews Legal basis: legitimate interest in improving the quality of our services. Storage: 3 years from the last contact.
Website audience measurement and statistics Legal basis: your consent (or exemption from consent for strictly necessary audience measurement, configured in accordance with CNIL recommendations). Storage: Maximum 13 months for cookies, maximum 25 months for audience data.
Site security, fraud and abuse prevention (connection logs, application firewall, anti-spam) — Legal basis: legitimate interest in ensuring the security of our systems. Retention: Maximum 12 months for connection logs.
Reporting obligations related to accommodation Individual police registration form for foreign nationals (article R.611-42 of the CESEDA), tourist tax — Legal basis: legal obligation. Storage: 6 months for individual police records, then destruction; legal duration applicable to tourist tax registers.
Video surveillance of common areas Legal basis: legitimate interest relating to the safety of persons and property. Storage: 30 days maximum (see article 3.8).
Application management Legal basis: pre-contractual measures and legitimate interest in recruitment. Retention: 2 years from the last contact if the application is not successful, unless you request deletion.

At the end of these periods, the data is deleted or securely archived when a legal obligation to retain it justifies it, and then destroyed.

3.4 Who has access to your data?

Your data is neither sold, nor rented, nor exchanged . It is accessible, to the extent necessary for their mission, to the following categories of recipients:

le authorized hotel staff (reception, management, accounting);
D-EDGE, our online booking engine, channel manager and distribution platform, acting as a subcontractor for the processing of bookings made from the site;
the online travel agencies and distribution partners through which you booked (Booking.com, Expedia, tour operators, agencies), for the transmission and tracking of your booking;
our payment providers and banking institutions, for the guarantee and collection of the stay;
our host, the company o2switch (SAS o2switch, Clermont-Ferrand, France), whose servers are located in France;
our technical and marketing service providers : Google (Google Analytics audience measurement), Mailchimp (sending the newsletter), GTranslate (website translation), Meta / WhatsApp (instant messaging if you use this channel), Tripadvisor (displaying reviews), as well as our website security and maintenance providers;
the administrative and judicial authorities, when required by law (individual police file, judicial requisitions, tax audits).

Each subcontractor acts on the instructions of the hotel, within the framework of a contract compliant with Article 28 of the GDPR, and is bound by an obligation of confidentiality and security.

3.5 Is your data transferred outside the European Union?

Our data is hosted within the European Union. Some of our technical and marketing service providers (including Google, Mailchimp, and Meta/WhatsApp) may transfer data to the United States. These transfers are governed by the appropriate safeguards provided for by the GDPR: the European Commission's adequacy decision of July 10, 2023, concerning the EU-US Data Privacy Framework when the provider is certified under it, and/or the European Commission's standard contractual clauses with additional measures. A copy of these safeguards can be obtained upon request at info@hotelbellevuemarseille.com.

3.6 How is your data protected?

We implement appropriate technical and organizational measures to ensure the security and confidentiality of your data: encryption of communications with the website using HTTPS/TLS protocol, application firewalls and spam filtering, account and access management, strong passwords, regular software updates, backups, and staff training on professional secrecy. In the event of a data breach likely to result in a high risk to your rights and freedoms, you will be informed in accordance with Article 34 of the GDPR.

3.7 Cookies and trackers

A cookie is a small file placed on your device when you visit the website. We use the following categories:

Cookies that are strictly necessary These cookies are used for site functionality, security, session management, remembering your cookie preferences, page caching, and display language selection. They do not require your consent.
Audience measurement cookies : traffic statistics to understand site usage and improve it (Google Analytics, via MonsterInsights).
Cookies related to the booking process : stored by our booking engine D-EDGE to save your search and secure the transaction.
Third-party cookies linked to embedded content Maps, videos, TripAdvisor review widgets, WhatsApp messaging: these services may place their own trackers when you interact with them.

Non-essential cookies are only placed after we have obtained your consent. On your first visit, a banner allows you to accept or refuse them with a single click; both options are presented equally. Until you accept, no audience measurement cookies are placed on your device and no data is transmitted to Google Analytics. Your choice is saved for six months , after which the banner will be displayed again.

You can change or withdraw your choice at any time , as easily as you gave it, by clicking on Manage my cookies . Withdrawing your consent will delete any audience measurement cookies already placed.

The lifespan of the cookies we place does not exceed 13 months , and the information collected through them is kept for a maximum of 25 months . You can also configure your browser (Chrome, Firefox, Safari, Edge) to refuse or delete all or some cookies, or use the Google Analytics opt-out browser add-on available at tools.google.com/dlpage/gaoptout . Refusing certain cookies may impair your browsing experience or access to the booking engine.

3.8 Video Surveillance

The hotel is equipped with a video surveillance system designed to ensure the safety of people and property and to prevent theft and vandalism. The cameras only film common areas and access points (entrance, reception, hallways, immediate surroundings). No cameras are installed in guest rooms, restrooms, or staff areas , and no system allows for constant monitoring of employees at their workstations.

The areas concerned are indicated by information signs visible at the entrance. Images are kept for a maximum of 30 days , then automatically deleted, except for extraction as part of legal proceedings or an investigation. They are accessible only to persons authorized by management and may be transmitted, upon request, to law enforcement and judicial authorities. You can request access to images concerning you by writing to info@hotelbellevuemarseille.com , within the limits of the rights of third parties also filmed and provided that the images have not yet been deleted: we therefore encourage you to submit your request promptly.

3.9 Automated decision-making

Your data is not subject to any fully automated decision producing legal effects concerning you, nor to any profiling within the meaning of Article 22 of the GDPR.

3.10 What are your rights?

In accordance with Articles 15 to 22 of the GDPR, you have the following rights regarding your personal data:

Permission to access : to obtain confirmation that your data is being processed and to receive a copy of it.
Right of rectification : to correct inaccurate or incomplete data.
Right to erasure : request the deletion of your data, subject to our legal obligations to retain it (accounting, police records, etc.).
Right to restriction of processing : to obtain its freezing in the cases provided for by the regulations.
Right of opposition : to object, for reasons relating to your particular situation, to processing based on our legitimate interest; and, at any time and without reason, to sales prospecting.
Right to portability : receive the data you have provided to us in a structured and machine-readable format, or have it transmitted to another data controller.
Right to withdraw your consent at any time, without calling into question the lawfulness of the processing carried out before this withdrawal.
Right to define guidelines regarding the fate of your data after your death.

To exercise these rights, please write to info@hotelbellevuemarseille.com with the subject line "Data Protection," or by mail to SARL HOTEL BELLEVUE, 34 quai du Port, 13002 Marseille, France. If there is reasonable doubt about your identity, you may be asked to provide proof of identity. We will respond within one month of receiving your request. This period may be extended by two months in the case of complex or numerous requests, in which case you will be notified. Exercising these rights is free of charge.

To unsubscribe from the newsletter, you can also use the unsubscribe link at the bottom of each of our emails.

If, after contacting us, you feel that your rights have not been respected, you can file a complaint with the National Commission for Information Technology and Freedoms (CNIL) : 3 place de Fontenoy – TSA 80715 – 75334 Paris Cedex 07, telephone 01 53 73 22 22, or online at www.cnil.fr/fr/plaintes.

3.11 Amendment to this policy

This privacy policy may be modified to reflect changes in our services, tools, or regulations. The applicable version is the one published on this page, and the date of the last update is indicated at the top of this section. We encourage you to review it regularly.

4. CORRECT USE OF THE WEBSITE CONTENT BY THE USER

4.1 The company SARL HOTEL BELLEVUE declares that the industrial property rights (trademarks, trade names, etc.) appearing on this website belong to it or that it has the right to legitimately exploit them under contracts or licenses, and that they are duly protected by applicable industrial property legislation. The user agrees to use the website diligently, correctly, and lawfully and, in particular, agrees to refrain from:

(a) remove, evade or manipulate copyrights, trademarks and any other data identifying the rights of SARL HOTEL BELLEVUE or its title holders included in the content or products marketed from the website deSARL HOTEL BELLEVUE, as well as the technical protection devices, digital fingerprints or any other information mechanism that they may contain.

(b) to use its content and, in particular, the information about SARL HOTEL BELLEVUE obtained through its website to send advertising, communications for direct sales purposes or any other commercial purpose, unsolicited messages addressed to various people.

(c) reproduce or copy, distribute, allow public access by any public method of communication, change or modify the content, unless prior authorization has been obtained from the owner of the corresponding right, or it is legally permit.

(d) in general, to use the contents for purposes or effects that are contrary to law, morality, good practice or public order. SARL HOTEL BELLEVUE does not grant any license or authorization of use of any kind on its industrial or intellectual property rights, nor on any other property or right relating to its website.

4.2. Procedure in case of violation of intellectual property rights In the event that a user or a third party considers that any element of content violating their intellectual property rights has been introduced on their website, they must provide SARL HOTEL BELLEVUE and the website concerned with full and precise details as well as details of the intellectual property rights that have allegedly been violated.

5. RIGHT TO MODIFY THE GENERAL CONDITIONS OR PURCHASE CONDITIONS

SARL HOTEL BELLEVUE reserves the right to modify these General Conditions and Conditions of Purchase by informing users of the modifications in question through

6. EXCLUSION OF WARRANTIES AND LIABILITIES

6.1 SARL HOTEL BELLEVUE DOES NOT GUARANTEE THE RELIABILITY, AVAILABILITY OR CONTINUITY OF THE SERVICES MADE AVAILABLE TO THE USER, WHICH THEREFORE EXCLUDES ALL LIABILITY FOR ANY TYPE OF DAMAGE THAT MAY BE DUE TO THE LACK OF AVAILABILITY, RELIABILITY OR CONTINUITY OF ITS WEBSITE OR SERVICES, EVEN THOUGH IT MUST TRY TO PROVIDE, TO THE BEST OF ITS ABILITY, TECHNICAL ASSISTANCE TO THE PERSON CONCERNED, AND WILL ATTEMPT TO RECTIFY THE INTERRUPTION OF SERVICE IMMEDIATELY BY IMPLEMENTING, WHERE POSSIBLE, ALTERNATIVE SOLUTIONS.

6.2 SARL HOTEL BELLEVUE IS NOT REQUIRED TO CONTROL, AND DOES NOT CONTROL IN ADVANCE, THE ABSENCE OF VIRUSES OR ELEMENTS THAT THEY MAY CONTAIN THAT COULD ALTER THE SOFTWARE OR HARDWARE OF USERS OR PERSONS CONSULTING THE INTERNET PAGES, AND IS CONSEQUENTLY NOT RESPONSIBLE FOR THE DAMAGE THAT THEY MAY CAUSE.

6.3 IF THE COMPANY SARL HOTEL BELLEVUE PROVES UNABLE TO PROVIDE THE RESERVED ROOMS, DESPITE THE DILIGENCE AND FORESIGHT SHOWN ON IT, FOR REASONS THAT ARE NOT ATTRIBUTABLE TO IT OR IF IT IS IMPOSSIBLE TO PROVIDE THE SERVICES UNDER THE CONDITIONS PROVIDED, SARL HOTEL BELLEVUE SHALL OFFER THE USER THE OPTION OF CHOOSING BETWEEN A FULL REFUND OF THE AMOUNT PAID OR REPLACEMENT WITH OTHER SERVICES OF A SIMILAR CATEGORY OR QUALITY.

7. PROTECTION OF GENERAL CONDITIONS OR PURCHASE CONDITIONS

If any provision of these General Conditions and/or Purchase Conditions is declared void or inapplicable, the remainder of the General Conditions will be maintained according to the agreed conditions. SARL HOTEL BELLEVUE undertakes to replace the provision affected by the nullity with another provision, aligning the latter as much as possible with the intention initially sought by the parties.

NOTHING IN THIS AGREEMENT WILL MODIFY THE MANDATORY PROVISIONS RELATING TO CONSUMERS. IF YOU ARE NOT A CUSTOMER, YOU EXPRESSLY WAIVE YOUR RIGHT TO WITHDRAW.

8. hotelbellevuemarseille.com AND ACCEPTANCE OF THE CONDITIONS OF USE

The user is aware that the use of the pre-reservation and online reservation services implies full and unreserved acceptance of each of the provisions of the Rules for use of the website www.nh-hotels.com, according to the version published by SARL HOTEL BELLEVUE at the time the user orders the services.

These conditions of use supplement these General Conditions of Purchase for all aspects which are not provided for in these conditions. Therefore, the user must understand the importance of consulting the conditions of this website before accessing it and using these services.

9. APPLICABLE LAW AND COMPETENT COURT

These General Conditions and Conditions of Purchase are governed by French law. For the total or partial resolution of any dispute that may arise with regard to its validity, execution, realization or resolution, total or partial, SARL HOTEL BELLEVUE and the users expressly waive their own jurisdiction or any other which could, where applicable, apply to them, and submit to the jurisdiction of the courts and tribunals of Marseille.

This contract constitutes the complete and comprehensive formulation of the agreement entered into between SARL HOTEL BELLEVUE and the user, and replaces all prior agreements, commitments, declarations or contracts, whether written or oral, which may have existed previously between the parties.

In any case, any dispute arising from the provision of services at the hotel in which the client stays will be submitted to the courts and consumer tribunals.

10. INTERNET ACCESS CHARTER

This charter applies to all users of the internet access provided by the hotel.

"The user with internet access undertakes not to use this access for the purpose of reproducing, representing, making available or communicating to the public works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without authorization.

The user is informed that sharing software, when connected to the Internet, can automatically make downloaded files available. If sharing software has been used to download protected works, it is therefore preferable to deactivate it.

The user is also required to comply with the security policy defined by SARL HOTEL BELLEVUE, 34 quai du port 13002 Marseille, as well as the rules for using the network and computer equipment.
It is recalled in this regard that the holder of internet access in this case SARL HOTEL BELLEVUE, 34 quai du port 13002 Marseille, is required to secure this access. And this so that it is not used for purposes of reproduction, representation, making available or communication to the public of works or objects protected by copyright or neighboring rights, under penalty to incur criminal liability.

This responsibility of the access holder does not in any way exclude that of the user who may be accused of an infringement offence ( Article L. 335-3 of the Intellectual Property Code ).

Legal notices, General conditions of the hotel Belle-Vue in Marseille