Preparing for your stopover in Marseille: Answers to your questions
Arrival times, access to rooms with balconies or secrets of our legendary bar La Caravelle: find here all the information to organize your stay in the heart of Marseille's history.
Reservations, Rates and Cancellations
What are the average prices for one night?
Our rates vary depending on the season and room type (Old Port View, Standard). Consult our booking engine for an accurate quote.
What are the arrival and departure times (Check-in/Check-out)?
Arrival time is from 15:00 PM and departure time is at 10:00 AM at the latest.
Can I change or cancel my reservation?
Yes. Conditions depend on the chosen rate (Flexible or Non-Refundable). Check your confirmation or contact reception directly.
Do you offer breakfast? What are the opening hours?
Yes, we offer breakfast. It is usually served from 7:00 to 10:00 as a plated meal.
Is breakfast included in the room price?
It depends on the offer you choose. It may be included or offered as an extra. Check the details when you book.
Does the Hotel Bellevue offer any special deals or packages?
Yes, we regularly have offers for extended stays or local events. Check the "Special Offers" section on our website.
Do you accept pets (dogs, cats)?
Yes, small pets are generally accepted, subject to a daily surcharge. Please inform us when booking.
Do I have to pay a tourist tax in Marseille?
Yes, the tourist tax is mandatory. Its amount is set by the Aix-Marseille Metropolis and must be paid on site.
What payment methods are accepted?
We accept major credit cards (Visa, Mastercard, Amex) and cash.
Location and Access
How to get to the hotel from Marseille-Provence Airport (MRS)?
You can take the shuttle bus to Saint-Charles station, then the metro (Line 1) to Vieux-Port (1 station), or a taxi.
Which is the nearest metro station to the hotel?
The Vieux-Port – Hôtel de Ville metro station (Line 1) is less than a 5-minute walk from the hotel.
Does the Hotel Bellevue have private parking?
The hotel does not have private parking. We recommend the nearby Parking Hotel de Ville or Parking Bourse .
Is it easy to park around the Old Port?
Parking is regulated. It is best to use the nearby underground public car parks.
What is the distance between the hotel and Saint-Charles train station?
The train station is about a 15-20 minute walk or a short distance away by metro (Line 1, towards La Fourragère).
Is the hotel accessible to people with reduced mobility (PRM)?
No, the hotel has accessible rooms for guests with visual, hearing, and intellectual disabilities. Please contact us before booking to ensure maximum comfort.
Is it possible to reach the Mucem on foot from the hotel?
Yes, the Mucem is easily accessible by walking along the Old Port (approximately 15 minutes) or by bus.
Is the hotel in an area that's lively at night?
Yes, we are in the heart of the Old Port, a very lively area. The rooms are soundproofed to guarantee your peace and quiet.
How do I get to Notre-Dame de la Garde from the hotel?
You can take Bus 60 right next to the Old Port, or the little tourist train
Hotel Services and Amenities
Is there an elevator to access the upper floors?
Yes, the hotel is equipped with an elevator to serve all floors.
Are the rooms air-conditioned?
Yes, all our rooms are equipped with reversible air conditioning for your comfort, summer and winter.
Does the hotel have a luggage storage service?
Yes, a free luggage storage service is available at reception to leave your belongings before check-in or after check-out.
Is there a hairdryer in the rooms?
Yes, a hairdryer is provided in all bathrooms.
Do the rooms have a minibar or a courtesy tray?
All rooms are equipped with a minibar. A courtesy tray is also available.
Does the hotel offer laundry services?
Yes, a laundry service is available on request and at an additional cost.
What is the difference between Standard rooms and Old Port View rooms?
The Old Port View rooms offer an exceptional panorama of the port and Notre-Dame de la Garde with two windows, while the Standard rooms have one window overlooking the port.
Is the reception open 24 hours a day?
Yes, our reception is open 24/7 to welcome you and meet your needs.
Do you offer a concierge service for visits?
Yes, our reception team is available to advise you and help you organize your visits (taxi bookings, excursions).
Restaurants and Events
Do I need to book a table at La Caravelle restaurant if I am a hotel guest?
Reservations are highly recommended , especially for tables on the balcony. Hotel guests sometimes receive priority access.
Is the La Caravelle restaurant open for lunch and dinner?
Yes, the restaurant is open for lunch and dinner, and the bar offers continuous service. Check their exact opening hours on La Caravelle 's website.
Does La Caravelle offer themed evenings or jazz concerts?
Yes, La Caravelle is renowned for its Jazz evenings and live music concert atmosphere.
Do you offer room service?
We offer in-room breakfast service. For other meals, we partner with La Caravelle.
Can the restaurant or a room be booked for a private event?
Yes, it is possible to privatize certain spaces of La Caravelle or the terrace for professional or private events.
Is the hotel bar open late at night?
The bar at La Caravelle is very popular in the evening and its atmosphere often lasts late, especially on concert nights.
What are some typical dishes to try at La Caravelle restaurant?
The menu showcases Provençal cuisine: Homemade Aioli , Wild Boar Stew , and the Catch of the Moment (depending on the season).
Are there vegetarian options at the restaurant?
Yes, the Chef offers vegetarian options that vary depending on seasonal produce.
Does the restaurant have a terrace or balcony?
Yes, La Caravelle is famous for its balcony overlooking the Old Port and Notre-Dame de la Garde.
Discover Marseille and its surroundings
How to get to the Calanques of Marseille from the hotel?
The Calanques National Park is accessible by bus (towards Luminy or Cassis) or by boat (organized excursions from the Old Port).
Where can I go shopping near the Hotel Bellevue?
Rue Saint-Ferréol (shops) and Centre Bourse (shopping centre) are easily accessible on foot.
Which famous museums are nearby?
The Mucem , the Regards de Provence Museum , and the Marseille History Museum are all close to the Old Port.
Can the hotel organize sea excursions?
Yes, our concierge service can put you in touch with providers for boat excursions in the Calanques or around the Côte Bleue.
Is there a Provençal market near the hotel?
The fish market takes place every morning on the quay, and various Provençal markets are accessible by transport (e.g., the Capucins market).
Where is Le Panier, the oldest district of Marseille?
The Panier district is just behind the Town Hall, a 5-10 minute walk from the hotel.
Is the Plage des Catalans far from the hotel?
The Catalans Beach is about 15-20 minutes away by bus or a pleasant 30-minute walk along the coast.
When is the best time to visit Marseille and the Hotel Bellevue?
Spring (April to June) and early autumn (September, October) offer ideal weather and fewer crowds.
What are some free activities to do near the Old Port?
Enjoy the view from the mirrored shade structure, stroll along the quays, visit the Old Charity in Le Panier (free in some parts).
