1. INTRODUCTION
The purpose of this document is to govern the GENERAL CONDITIONS OF PURCHASE of the pre-reservation and online reservation services of SARL HOTEL BELLEVUE, 34 quai du port, 13002 Marseille, whose telephone number is 0496170540. The terms “ You” and “User” are used in this document to refer to any person or entity who, for any reason, visits the hotelbellevuemarseille.com website.
THE USE OF THESE SERVICES IMPLIES FULL AND UNRESERVED ACCEPTANCE, AND VALIDATION OF ALL THE GENERAL CONDITIONS, IN THEIR MOST RECENT VERSION, AND WHICH ARE CONSIDERED AS AUTOMATICALLY INTEGRATED INTO THE CONTRACT CONCLUDED WITH SARL HOTEL BELLEVUE, WITHOUT THEIR TRANSCRIPTION WRITTEN IN IT IS NECESSARY.
2. USE OF PRE-RESERVATION AND ONLINE RESERVATION SERVICES
2.1. Pre-booking services
The online pre-booking services are purely informative and are intended solely to provide the user with the opportunity to check the availability of a room in the hotel. Before confirming their reservation, the user is aware of the existence of certain restrictions that are applicable in the hotel regarding certain services that may not be available during their stay or regarding the restricted use of certain spaces of the hotel. These restrictions are due to the current situation due to Covid-19 and the appropriate limitations required. The user was already aware of their existence.
THE USER WILL RECEIVE AN EMAIL CONFIRMING THE PROCESSING OF THEIR RESERVATION. THIS WILL ONLY BECOME CONTRACTUAL AFTER ACCEPTANCE BY SARL HOTEL BELLEVUE OF THE RESERVATION BY EMAIL AND THE CONSEQUENT PAYMENT OF THIS RESERVATION BY THE USER. The user must check the reservation confirmation and inform SARL HOTEL BELLEVUE immediately of any error in writing.
2.2. Online booking services
has. The purpose of the online reservation services is to reserve rooms in SARL HOTEL BELLEVUE. THE USE OF THESE SERVICES IMPLIES FULL AND UNRESERVED ACCEPTANCE AS WELL AS THE VALIDITY OF ALL THE GENERAL CONDITIONS, ACCORDING TO THEIR LATEST UPDATED VERSION, CONSIDERED AS AUTOMATICALLY INTEGRATED INTO THE CONTRACT CONCLUDED WITH SARL HOTEL BELLEVUE, WITHOUT THEIR WRITTEN TRANSCRIPTION IN THIS IS NOT NECESSARY.
b. Procurement procedure: When using the service, the user will receive a confirmation email indicating that their order is being confirmed. If you are a customer, once the reservation has been paid, you will receive an e-mail confirming your reservation, which will serve as proof of your reservation. The name on the credit card used to book must match the guest staying at the property. The credit card used to book will be requested upon arrival to verify the accuracy of the information provided. The credit card holder must be present at this time.
vs. Guarantee: The reservation is confirmed and guaranteed within 24 hours if you use your credit card. In the event of no-show without notice, the stay will be charged (VAT and charges included).
d. Termination of the contract or cancellation of the reservation: The credit card is only a means of guarantee. Cancellation of the reservation by the user will not incur fees for prior cancellation, provided that this has been made before the deadline indicated for each country on the day of arrival. Once this deadline has passed, SARL HOTEL BELLEVUE will charge cancellation fees as compensation, which will correspond to the price of the stay (VAT and charges included).
This clause does not apply to reservations made at special rates. In this case, the respective conditions established for this purpose will apply. HOTEL CANCELLATION FEES No fees will be charged to your credit card if the cancellation is made more than 72 hours before the date of arrival at the hotel. If cancellation is made within 72 hours of arrival, 100% of the total cost of the reservation will be charged to your credit card. In the event of a customer's no-show without notice, 100% of the total cost of the reservation will be charged.
These clauses do not apply to reservations made at special rates. In this case, the respective conditions established for this purpose will apply.
f. Price per room per night
The prices are only valid in writing and for the period indicated. SARL HOTEL BELLEVUE reserves the right to modify these prices without notice for valid reasons.
The rates relating to the reservation are indicated during the reservation process. VAT will be applied to these prices without prejudice to local taxes also applicable in accordance with local regulations in force. These local taxes must be paid directly to the hotel.
g. Prices indicated at the time of booking include VAT (or equivalent tax) at the rate in force at that time.
In the event of a change in the tax rate between the reservation date and the date of provision of services, thus resulting in a discrepancy, the tax rate applied to the final price, according to the tax regulations in force, will be the rate applicable at the time of the provision of services or a cumulative tax, even if this results in an increase in the final price communicated to the customer when booking.
2.3. The user undertakes to use the services in accordance with legislation, moral standards, good customs and public order, as well as what is stipulated in these General Conditions and/or Conditions of Purchase. Therefore, it undertakes not to use the services for purposes or effects that are illicit or contrary to the provisions established by the General Conditions and/or Conditions of Purchase, harmful to the rights and interests of third parties or which, in any way, manner whatsoever, could harm SARL HOTEL BELLEVUE, its services or its image.
2.4 SARL HOTEL BELLEVUE may, for the purposes of greater flexibility and for the benefit of its users, modify unilaterally, at any time, and without notice, the services provided or the technical or operational conditions, or even the conditions of use of the services. Likewise, in order to improve the service and establish optimal quality levels, the ultimate objective of SARL HOTEL BELLEVUE, users will be able to make suggestions for changes that they consider useful by contacting those responsible for the page at the following email address: info@hotelbellevuemarseille.com
3. DATA PROTECTION
This section provides information on data processing with regard to reservation and pre-reservation.
WHO IS RESPONSIBLE FOR PROCESSING MEMBER DATA?
SARL HOTEL BELLEVUE, 34 quai du Port – 13002 Marseille
FOR WHAT PURPOSE WILL SARL HOTEL BELLEVUE PROCESS THE PERSONAL DATA OF ACCOUNT HOLDERS AND FOR WHAT DURATION?
We inform you that the data provided by account holders will be processed by SARL HOTEL BELLEVUE for the following purposes:
- Manage reservations or pre-reservations requested by the user.
- Send confirmation or documents of the reservation made.
- Send invoice when user leaves
- If consent has been given, send commercial communications on behalf of SARL HOTEL BELLEVUE.
WHAT USER DATA WILL SARL HOTEL BELLEVUE PROCESS?
For an adequate service offering, SARL HOTEL BELLEVUE will process the following categories of data:
- Personal data: last name, first name, nationality.
- Contact details: email address, telephone number.
- Transactional data for goods and services with SARL HOTEL BELLEVUE: Products and services purchased or for which you express interest.
- Stay preferences
- Economic, financial and insurance data.
- Other data: data provided by data subjects in open fields.
The data requested from the Member are mandatory for an adequate service offer and their absence means that the services cannot be provided. When the data requested is not mandatory, this information will be noted on the form.
If the user provides data concerning third parties, the latter declares that he has obtained their consent and that he undertakes to provide them with the information contained in the Privacy Policy, thus exonerating SARL HOTEL BELLEVUE from any liability to this regard. However, SARL HOTEL BELLEVUE may carry out periodic checks to verify this, exercising due diligence, in accordance with data protection regulations.
WHAT IS THE JUSTIFICATION FOR PROCESSING MEMBER DATA?
The justification for processing your personal data will be the performance of the contract between the parties. For the sending of commercial communications, this will be the consent of the members. The consents obtained for the aforementioned purposes are distinct and the user can revoke any one without affecting the others.
To revoke this consent, the user may contact SARL HOTEL BELLEVUE by the following methods info@hotelbellevuemarseille.com
WITH WHICH RECIPIENTS WILL USER DATA BE SHARED?
User data may be disclosed to:
Companies belonging to or affiliated with SARL HOTEL BELLEVUE, all in the hotel sector, which require access to your data for the adequate provision of the chosen services. In addition, your data will be disclosed to hoteliers so that they are aware of the conditions of your stay (prices, dates, services included, etc.), with the sole aim of providing an adequate service offer.
DATA STORAGE
The personal data provided will be stored for the entire duration of the contractual relationship, and after the end thereof, for the limitation period for legal actions that may arise therefrom. With regard to the data used for sending commercial communications, the data will be stored until the user withdraws consent. However, if you withdraw your consent, this will not affect the lawfulness of the prior processing.
PROCESSING OF DATA CONCERNING THIRD PARTIES
If the Member, at any time, provides data on third parties, he declares that he has obtained their consent and undertakes to provide them with the information contained in this clause and to inform SARL HOTEL BELLEVUE of any modification or update. up to date with it.
MEMBERS’ RIGHTS REGARDING THEIR DATA.
By writing an email to info@hotelbellevuemarseille.com with the reference “Data Protection”, attaching a copy of your identity document, you can, at any time and free of charge, exercise the following rights:
- Withdraw your consent to the processing and sharing of your personal data.
- Obtain information to know whether your personal data has been processed or not.
- Access your personal data.
- Rectify inaccurate or incomplete data.
- Request the deletion of your personal data when, in particular, the data is no longer necessary for the purposes for which it was initially collected.
- Limit the processing of your data when one of the conditions provided for by data protection regulations is met.
- In certain cases, and for reasons linked to their personal situation, the persons concerned may object to the processing of their data.
- Request portability of your data.
- File a complaint with the Data Protection Agency, if you believe that the Data Controller has infringed the rights granted to you under data protection regulations.
4. CORRECT USE OF THE WEBSITE CONTENT BY THE USER
4.1 The company SARL HOTEL BELLEVUE declares that the industrial property rights (brands, trade names, etc.) appearing on this website belong to it or that it has the right to legitimately exploit them under contracts or user licenses, and that they are duly protected by current legislation on industrial property. The user undertakes to use the Website diligently, correctly and lawfully and, in particular, undertakes to refrain from:
(a) remove, evade or manipulate copyrights, trademarks and any other data identifying the rights of SARL HOTEL BELLEVUE or its title holders included in the content or products marketed from the website deSARL HOTEL BELLEVUE, as well as the technical protection devices, digital fingerprints or any other information mechanism that they may contain.
(b) to use its content and, in particular, the information about SARL HOTEL BELLEVUE obtained through its website to send advertising, communications for direct sales purposes or any other commercial purpose, unsolicited messages addressed to various people.
(c) reproduce or copy, distribute, allow public access by any public method of communication, change or modify the content, unless prior authorization has been obtained from the owner of the corresponding right, or it is legally permit.
(d) in general, to use the contents for purposes or effects that are contrary to law, morality, good practice or public order. SARL HOTEL BELLEVUE does not grant any license or authorization of use of any kind on its industrial or intellectual property rights, nor on any other property or right relating to its website.
4.2. Procedure in the event of violation of intellectual property rights In the event that a user or a third party considers that any element of content violating their intellectual property rights has been introduced on their website, they must provide SARL HOTEL BELLEVUE and the website concerned with full and accurate details and particulars of the intellectual property rights that have allegedly been infringed.
5. RIGHT TO MODIFY THE GENERAL CONDITIONS OR PURCHASE CONDITIONS
SARL HOTEL BELLEVUE reserves the right to modify these General Conditions and Conditions of Purchase by informing users of the modifications in question through
6. EXCLUSION OF WARRANTIES AND LIABILITIES
6.1 SARL HOTEL BELLEVUE DOES NOT GUARANTEE THE RELIABILITY, AVAILABILITY OR CONTINUITY OF THE SERVICES MADE AVAILABLE TO THE USER, WHICH THEREFORE EXCLUDES ANY LIABILITY FOR ANY TYPE OF DAMAGES WHICH MAY BE DUE TO THE LACK OF AVAILABILITY, RELIABILITY OR CONTINUITY OF ITS WEBSITE OR OF ITS SERVICES, EVEN IF IT MUST TRY TO PROVIDE, TO THE EXTENT OF ITS CAPACITY, TECHNICAL ASSISTANCE TO THE PERSON CONCERNED, AND WILL ATTEMPT TO RECTIFY THE SERVICE INTERRUPTION IMMEDIATELY BY IMPLEMENTING, IN WHERE POSSIBLE, REPLACEMENT SOLUTIONS.
6.2 SARL HOTEL BELLEVUE IS NOT REQUIRED TO CHECK, AND DOES NOT CHECK IN ADVANCE, THE ABSENCE OF VIRUSES OR ELEMENTS THEY MAY CONTAIN LIKELY TO ALTER THE SOFTWARE OR HARDWARE OF USERS OR PERSONS CONSULTING THE INTERNET PAGES, AND IS THEREFORE NOT RESPONSIBLE FOR ANY DAMAGE THEY COULD POSSIBLY CAUSE.
6.3 IF THE COMPANY SARL HOTEL BELLEVUE PROVE UNABLE TO PROVIDE THE ROOMS RESERVED, DESPITE THE DILIGENCE AND FORESIGHT WHICH IT WILL SHOW, FOR REASONS WHICH WOULD NOT BE attributable to it OR IF IT WAS IMPOSSIBLE TO PROVIDE THE SERVICES UNDER THE CONDITIONS PROVIDED, SARL HOTEL BELLEVUE WILL OFFER THE USER THE OPPORTUNITY TO CHOOSE BETWEEN A TOTAL REFUND OF THE AMOUNT PAID OR REPLACEMENT WITH OTHER SERVICES OF A SIMILAR CATEGORY OR QUALITY.
7. PROTECTION OF GENERAL CONDITIONS OR PURCHASE CONDITIONS
If any provision of these General Conditions and/or Purchase Conditions is declared void or inapplicable, the remainder of the General Conditions will be maintained according to the agreed conditions. SARL HOTEL BELLEVUE undertakes to replace the provision affected by the nullity with another provision, aligning the latter as much as possible with the intention initially sought by the parties.
NOTHING IN THIS AGREEMENT WILL MODIFY THE MANDATORY PROVISIONS RELATING TO CONSUMERS. IF YOU ARE NOT A CUSTOMER, YOU EXPRESSLY WAIVE YOUR RIGHT TO WITHDRAW.
8. hotelbellevuemarseille.com AND ACCEPTANCE OF THE CONDITIONS OF USE
The user is aware that the use of the pre-reservation and online reservation services implies full and unreserved acceptance of each of the provisions of the Rules for use of the website www.nh-hotels.com, according to the version published by SARL HOTEL BELLEVUE at the time the user orders the services.
These conditions of use supplement these General Conditions of Purchase for all aspects which are not provided for in these conditions. Therefore, the user must understand the importance of consulting the conditions of this website before accessing it and using these services.
9. APPLICABLE LAW AND COMPETENT COURT
These General Conditions and Conditions of Purchase are governed by French law. For the total or partial resolution of any dispute that may arise with regard to its validity, execution, realization or resolution, total or partial, SARL HOTEL BELLEVUE and the users expressly waive their own jurisdiction or any other which could, where applicable, apply to them, and submit to the jurisdiction of the courts and tribunals of Marseille.
This contract constitutes the complete and integral formulation of the agreement entered into between SARL HOTEL BELLEVUE and the user, and replaces all previous agreements, commitments, declarations or contracts, both written and oral, which may previously exist between the parties.
In any case, any dispute arising from the provision of services at the hotel in which the client stays will be submitted to the courts and consumer tribunals.
